Frequently Asked Questions
We are an online only business therefor do not have a brick and mortar presence. If you happen to find an address for us that is a MAILING ONLY address. If you show up there you will be quite disappointed.
Free local pickup of live items is an option but is conducted by appointment ONLY!
The majority of our fish and corals are WYSIWYG (What You See Is What You Get). This allows us to display the exact animal for sale so that you, the buyer, have a much better notion of what you are purchasing. Not all of our stock is WYSIWYG, we do occasionally offer frags of larger colonies but you can expect those frags to be as close to identical in both color and appearance as our description. There are occasions where we are able to take special orders, please contact us using our Contact Us page for further information.
Please expect a 3-5 day handling time on all orders, although we do typically get the items sent out much quicker.
Live item orders are shipped Monday-Wednesday via overnight or next day shipping.
Dry item orders are shipped Monday-Friday, we do not ship on the weekends.
Currently we ship via FedEx and USPS to the lower 48 states.
We are unable to ship to Alaska, Hawaii, P.O. Boxes, APO addresses, and internationally.
There are government restrictions regulating the shipping of certain products to various locations, please be aware that these restrictions are outside of our control.
For dry item shipping please see the chart in our Shipping Policy.
Live item orders are shipped Monday-Wednesday via overnight or next day shipping. All live orders are subject to a $59.99 shipping fee. Some live items might qualify for $24.99-$29.99 shipping. This will be noted in the item's listing if qualified.
There is a box charge on all live item orders. The box charge is $9.99. However; you only pay one box charge per order, even if you have multiple packages shipping on the same day.
Shipping is one of our biggest expenses. In order to be able to continue to keep up with the rising costs, the box charge is an unwanted necessity.
We guarantee live arrival.
In the unlikely event of a DOA (Dead on Arrival), we require a CLEAR OUT OF THE BAG PICTURES within 2 hours of delivery. Please send your pictures along with a description and your order number to email@example.com.
If your items are deemed DOA, you will receive store credit towards your next order. We do not issue refunds for DOA. We do not issue credits for shipping charges or box charges.
Our live arrival guarantee is void if you refuse delivery of your order, if no one is available to receive the package and the first delivery attempt is missed, or the package was not picked up from your shipping facility within 6 hours of arrival.
If an address was entered incorrectly please send us an email at firstname.lastname@example.org with you order number and the correct address. We can correct the address up to 24 hours after the order has been placed.
To cancel an order please send an email to email@example.com with your order number. All orders canceled within 24 of placement are free. Any cancelation after 24 hours will be subject to a 25% restocking fee. Shipping is non refundable, no exceptions.
We do not give refunds. We send replacements and/or give store credit on future orders. We do not cover the shipping costs on replacements or store credit.
We keep all our corals under EcoTech Radion LED lighting.
Our livestock is photographed under Ecotech Radion LED Lighting, the same as they are kept under. Our photos are not photoshopped or color enhanced.
Please be aware that the appearance of fish and coral may vary in customer tanks depending on the lighting that is used.
All of our corals and invertebrates are quarantined and carefully monitored before they are made available for sale to the public. Although we cannot guarantee 100% pest free items, we do our absolute best to make sure that our livestock is as hitchhiker and pest free as possible.
We keep all of our tanks at the below parameters:
Temperature: 77°F to 79°F
Specific Gravity: 1.025-1.026
Calcium: 400 to 500 PPM
Alkalinity: 8 to 12 dKH